Refund policy

Return Policy for A to Z Sports

1. Made-to-Order Items

All our products are made to order through third-party print providers such as Printful. This means each item is custom-printed specifically for you once you place an order. Because of this, we do not accept returns or exchanges due to buyer’s remorse, incorrect size selection, or preference changes.

Please double-check your order details and sizing before completing your purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, misprinted, or with a manufacturing error, we’ll make it right.

To report an issue:

Include:

Your order number
A clear photo of the issue (e.g., damage, misprint, wrong item)

Once verified, we’ll offer a free replacement or refund.

3. Lost Shipments

If your order hasn’t arrived within the estimated delivery window, please contact us. We’ll investigate with the print provider and shipping carrier. If the shipment is confirmed lost, we’ll send a replacement at no cost.

4. Incorrect Address or Failed Delivery

Orders returned to the sender due to an incorrect address or unclaimed packages are not eligible for refunds. You may request reshipment at your expense once the item is returned.

5. Exchanges

Since all products are custom-made, we cannot offer size or color exchanges. If you need a different size, please place a new order.

6. Returns (discuss this part)

We do not maintain an inventory or warehouse, so we cannot accept returns to our address. If a return is required for a damaged or incorrect item, we’ll provide a return shipping label and instructions, if applicable.

7. Refunds

Once we approve a refund, it will be processed back to your original payment method within 5–10 business days.

8. Contact Us

For any questions or concerns, please reach out to: info@atozsports.com

Include your order number for faster service.